Refund policy

1. Right to a refund
   The customer is entitled to a refund in the following cases:
   · If the delivered product does not match the one ordered (wrong product)
   · If the product is physically damaged during transport (with proof: photo + record with
   by courier service)
   · If the product has a manufacturing defect
   
2. Conditions for exercising rights
   Refunds can be requested within 14 days of receiving the product,
   provided that:
   · The product has not been used
   · The product is in the original packaging
   · The product is not opened (important for alcoholic beverages for hygiene and health reasons)
   
3. Method of exercising rights
   Request for refund is submitted via:
   · Email: office@nihilej.com
   · Telephone: 0628997104
   · Contact form on website
   
   It is necessary to submit:
   · Order number
   · The reason for the request
   · Proof (picture or other documentation, if applicable)
   
4. Refund deadline
   After the request is approved, the funds are returned within 7 working days, in the same way as it was
   payment made (unless the customer requests otherwise).