Complaints policy

1. The right to complaint
   The customer has the right to complain if the product:
   · Not delivered as ordered
   · Was physically damaged during delivery
   · It has a factory error
   Complaints are submitted within 8 days of receiving the goods.
   
2. How to submit a complaint
   You can file a complaint:
   · Via email: office@nihilej.com
   · By phone: 0628997104
   It is necessary to attach:
   · Order number
   · Product photo (if possible)
   · Brief description of the problem
   
3. Complaint resolution
   You will receive an answer within 3 working days at the latest. Upon approval of the complaint, the
   product will be replaced or your money will be refunded.